Gaming on 399b should always feel fun — never stressful. We give every player in Bangladesh the tools, information, and support they need to keep their gaming healthy and enjoyable. Because when you play responsibly, the game stays a game.
Support available for any player who needs help
Minimum deposit limit you can set on your account
Self-exclusion periods available to all players
Strict age verification on every 399b account
Responsible gaming means playing within your means, keeping control of your time and money, and treating gaming as entertainment — not as a way to make money or escape problems. At 399b, we take this seriously because we know that for most players in Bangladesh, gaming is a fun hobby. We want to keep it that way.
The 399b platform is designed with player wellbeing built in from the ground up. Every account comes with access to a full suite of responsible gaming tools that you can activate at any time, without needing to contact support. These tools are free, instant, and always available.
We also train our support team to recognise signs of problem gambling and respond with care. If our systems detect unusual patterns in your gaming activity — such as a sudden increase in deposit frequency or session length — we may reach out proactively to check in. This is not about restricting your fun. It is about making sure 399b stays a positive part of your life.
Responsible gaming at 399b is a shared commitment. We provide the tools and the support. You stay in the driver's seat. Together, we keep the game enjoyable for everyone.
Gaming is entertainment. The house always has an edge. Never gamble with money you cannot afford to lose, and never chase losses — the next bet is never guaranteed to win.
Set a budget before you play. Decide how much you are comfortable spending before you open a game. Stick to that number regardless of whether you are winning or losing.
Take regular breaks. Long gaming sessions can affect your judgement. Use the session time reminder tool in your 399b account to get notified when you have been playing for a set period.
Talk to someone. If gaming is causing stress, financial pressure, or relationship problems, please reach out to the 399b support team or a trusted person in your life. You are not alone.
Six tools built into every 399b account — free, instant, and always available to you.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits can be made until the period resets. Limits take effect immediately when you lower them, and require a 24-hour cooling period to increase.
Set a maximum amount you are willing to lose over a given period. When your net losses reach the limit you have set, your account will be temporarily restricted from placing further bets until the period resets. A simple way to protect your bankroll.
Choose how long you want each gaming session to last. When your time is up, 399b will display a clear notification reminding you to take a break. You decide whether to continue or log out — the reminder is there to keep you aware, not to force a decision.
Need a short break from 399b? Activate a cool-off period of 24 hours, 48 hours, or up to 30 days. During this time your account will be suspended and you will not be able to log in, deposit, or place bets. The cool-off activates immediately and cannot be reversed early.
If you feel you need a longer break, self-exclusion lets you close your 399b account for a minimum of 30 days, up to a permanent exclusion. During self-exclusion, your account is fully suspended and you will not receive any marketing communications from 399b.
Enable reality check notifications to see a summary of your gaming activity — time played, total bets, and net result — at regular intervals during your session. Seeing the numbers clearly helps you make informed decisions about whether to keep playing or call it a day.
All responsible gaming tools are available directly from your account settings. No waiting, no forms — just log in and take control.
Manage Your Gaming ToolsKnowing the warning signs is the first step to staying in control. Read through these carefully — they apply to any player, at any level.
Check any statements that apply to your gaming behaviour over the past 30 days. This is for your own awareness — your answers are not saved or shared.
Our commitment to responsible gaming goes beyond tools — it is built into how we operate every day.
Every 399b account goes through age verification during registration. Players must be 18 or older to open an account. We may request additional proof of age at any time, and accounts found to belong to minors are closed immediately with funds returned.
The 399b customer support team receives regular training on responsible gaming. They are equipped to have sensitive, non-judgmental conversations with players who may be experiencing difficulties, and can help activate protective tools on your account immediately.
399b's platform monitors player activity for patterns that may indicate problem gambling — such as rapid increases in deposit frequency, session length, or bet size. When these patterns are detected, our team may reach out proactively to offer support and tools.
399b does not target marketing at players who have self-excluded or set strict account limits. Our promotional communications are designed to be transparent about terms and conditions, and we never use misleading language about the likelihood of winning.
Beyond responsible gaming tools, 399b offers two-factor authentication, login notifications, and session history so you always have full visibility of your account activity. Security and responsible gaming go hand in hand on the 399b platform.
399b provides clear information about how games work, including the house edge and return-to-player percentages where applicable. An informed player is a safer player. We believe transparency about how gaming works is one of the most effective responsible gaming tools available.
At 399b, responsible gaming is not a box we tick — it is a core part of how we run the platform. We believe that online gaming should be a source of entertainment and enjoyment, and we are committed to doing everything in our power to keep it that way for every player in Bangladesh who chooses to play with us.
The 399b responsible gaming policy applies to all players on the platform, regardless of how long they have been registered or how much they play. Whether you are a casual player who deposits a few hundred taka a month or a regular player with a higher activity level, the same tools and support are available to you at all times.
Everything 399b does in the area of responsible gaming is guided by three core principles. First, player wellbeing comes before revenue. If a player needs to self-exclude or set strict limits, we make that process as easy and immediate as possible — even if it means that player spends less time on the platform. Second, transparency is non-negotiable. We are honest about how games work, what the odds are, and what responsible gaming tools are available. Third, support is always available. No player should ever feel alone when dealing with a gambling-related problem, and 399b's support team is trained and ready to help 24 hours a day.
All responsible gaming tools on 399b are accessible directly from your account settings. Log in to your account, navigate to the Responsible Gaming section, and you will find all available tools listed clearly. Most tools — including deposit limits, loss limits, and cool-off periods — take effect immediately when activated. Self-exclusion is also processed immediately and cannot be reversed before the chosen period expires.
If you have difficulty accessing your account settings or need help activating a tool, contact the 399b support team via live chat. Our team can activate any responsible gaming tool on your behalf immediately, without any waiting period or additional verification beyond confirming your account identity.
When you self-exclude from 399b, your account is suspended immediately. You will not be able to log in, deposit, or place bets for the duration of your chosen exclusion period. All pending withdrawals will be processed normally. You will be removed from all marketing lists and will not receive any promotional communications from 399b during the exclusion period.
At the end of a self-exclusion period, your account will not be automatically reactivated. You will need to contact the 399b support team to request reactivation, and there is a mandatory 24-hour cooling period before access is restored. This is intentional — it gives you time to make a considered decision about returning to the platform.
If you are concerned about a family member or friend who may have a gambling problem, 399b encourages you to speak to them directly and, if appropriate, contact our support team. We can provide guidance on how to approach the conversation and what support options are available. We take third-party concerns seriously and will always handle them with sensitivity and confidentiality.
Parents and guardians should be aware that 399b is an adult platform and take steps to prevent minors from accessing it. This includes using parental control software on shared devices and keeping login credentials private. If you believe a minor has accessed the 399b platform, contact our support team immediately at [email protected].
While 399b provides a full range of responsible gaming tools and support, we recognise that some players may benefit from professional help beyond what we can offer. If you feel that your gaming has become a serious problem, we encourage you to speak to a trusted person in your life — a family member, friend, or healthcare professional. Seeking help is a sign of strength, not weakness, and the sooner you reach out, the sooner things can improve.
The 399b support team can be reached 24/7 via live chat from within your account, or by email at [email protected]. All responsible gaming conversations are handled with complete confidentiality by trained team members who are there to help, not to judge.